Privacy Policy

Privacy Policy – The Polanco Firm Directory & Websites

Last updated: December 12, 2025

1. Who We Are

This Privacy Policy describes how we collect, use, and protect information in connection with:

polancofirm.com (homeowner-facing site)
thepolancofirm.com (attorney-facing and directory site)
Any online forms, directories, or tools we operate under these domains
(collectively, the “Sites”).

The Sites are operated by Polanco Firm Association, a private ecclesiastical homeowner justice collective, doing business as “The Polanco Firm” (“The Polanco Firm”, “we”, “us”, or “our”).

We are not a law firm and do not provide legal advice, legal representation, or attorney–client relationships.

If you have questions about this Privacy Policy, you may contact us at:
via the contact form at: Contact Us.

2. What This Policy Covers

This Policy explains:

What information we collect
How we use and share that information
How we use cookies and similar technologies
Your choices and rights related to your information
How to contact us about privacy questions

This Policy does not cover:

Any services actually provided by independent attorneys, law firms, legal aid organizations, or agencies listed in our directory
Any external websites or platforms that you visit through links from our Sites

Those are governed by their own privacy policies and terms.

3. Information We Collect

We may collect the following categories of information:

3.1 Information You Provide Directly

From homeowners and site visitors, for example when you:

Submit a homeowner intake form or contact form
Request information or sign up for updates
Use any feedback or question forms

This may include:

Name or alias
Email address
State / location
General information about your foreclosure situation (stage, concerns, patterns)
Any other information you choose to share in free-text fields

From attorneys, legal aid organizations, and agencies, for example when you:

Submit a “Request a Listing” or related application form
Provide information to update or correct your directory profile
Express interest in an “Attorney Partner” or membership tier

This may include:

Contact name and professional title
Firm / organization name
Email, phone, website, and intake links
Jurisdictions, practice areas, and case stages handled
Fee structure descriptions and consultation formats
Eligibility or focus descriptions
Any other details provided for your directory listing

3.2 Information Collected Automatically

When you visit our Sites, we may automatically collect:

IP address
Browser type and settings
Device information
Pages visited, time on page, referring/exit pages
Basic usage data for performance and security

This may be collected through our hosting provider, security tools, or analytics tools.

3.3 Cookies and Similar Technologies

Our Sites may use cookies or similar technologies to:

Maintain basic site functionality
Remember certain preferences
Collect limited analytics data

You can usually control cookies through your browser settings. If you disable cookies, some parts of the Sites may not function optimally.

4. How We Use Information

We may use the information we collect to:

Operate and maintain the Sites, directories, and forms
Review and manage homeowner submissions, including categorizing issues (e.g., service, assignments, timelines) in a general way
Review and evaluate attorney / organization submissions for potential inclusion in the directory
Publish and manage directory listings, including public profiles of attorneys, legal aid organizations, and agencies
Respond to inquiries and requests, including administrative or support emails
Improve our Guides, patterns, and educational content for homeowners
Monitor and protect the security and integrity of the Sites
Comply with applicable laws and respond to lawful requests, court orders, or legal processes

We do not sell your personal information for money.

We may use aggregated or de-identified information (which does not identify you personally) to analyze trends, understand common patterns, and improve our educational materials.

5. How We Share Information

We may share information in the following ways:

Service Providers and Vendors – with third-party providers that help us run the Sites (e.g., hosting, email, security, analytics, form plugins). These providers only use information as necessary to provide services to us.
Directory Listings (for attorneys and organizations) – if you request or agree to be listed, we may publish the information you supply (such as name, firm, location, website, and description) in our public directory.
Legal and Safety – as required by law, legal process, or government request, and to protect our rights, property, and the safety of our users and the public.
Business Changes – if we reorganize, restructure, or transfer our operations, information may be shared as part of that process, subject to similar privacy protections.

We do not control what independent attorneys, law firms, or organizations do with information you give them directly. Their use of your information is governed by their own policies and professional obligations.

6. Third-Party Links and Tools

Our Sites may link to:

Attorney and law firm websites
Legal aid and nonprofit websites
Government agencies and complaint portals
External guides, court resources, or tools

We are not responsible for the privacy or security practices of those third parties. Please review their privacy policies and terms before sharing any information with them.

Our Sites may also use third-party tools (e.g., for forms, fonts, or analytics). These tools may collect certain technical information as part of their normal operation.

7. Data Retention

We generally retain information:

For as long as needed to operate the Sites, maintain directories, and respond to submissions
As necessary to comply with legal obligations, resolve disputes, and enforce our terms

We may keep certain homeowner intake data and directory-related data longer in an anonymized or aggregated form for pattern and educational analysis.

If you would like us to review, update, or delete specific information about you, you can contact us at [[insert email]]. We may ask for verification of your identity and will respond as required by applicable law.

8. Security

We use reasonable technical and organizational measures to help protect information. However, no website, email transmission, or online system is 100% secure.

You should avoid sending highly sensitive information or confidential documents through basic contact forms or email. Communicate directly with any attorney you hire about secure ways to share case-sensitive materials.

9. Children’s Privacy

The Sites are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe that a child has provided us with personal information, please contact us so we can take appropriate action.

10. Your Choices and Rights

Depending on your location and applicable law, you may have the right to:

Access certain personal information we hold about you
Request correction or deletion of that information
Object to or restrict certain processing
Withdraw consent, where we rely on consent

To exercise any of these rights, contact us at [[insert email]]. We may need to verify your identity before acting on your request.

We do not currently respond to browser “Do Not Track” signals.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Significant changes may be highlighted on the Sites.

Your continued use of the Sites after any changes means you accept the updated Policy.

12. How to Contact Us

For questions or requests related to this Privacy Policy, please contact:

The Polanco Firm
via the contact form at: Contact Us