Privacy Policy – The Polanco Firm Directory & Websites
Last updated: December 12, 2025
1. Who We Are
This Privacy Policy describes how we collect, use, and protect information in connection with:
- polancofirm.com (homeowner-facing site)
- thepolancofirm.com (attorney-facing and directory site)
- Any online forms, directories, or tools we operate under these domains
(collectively, the “Sites”).
The Sites are operated by Polanco Firm Association, a private ecclesiastical homeowner justice collective, doing business as “The Polanco Firm” (“The Polanco Firm”, “we”, “us”, or “our”).
We are not a law firm and do not provide legal advice, legal representation, or attorney–client relationships.
If you have questions about this Privacy Policy, you may contact us at:
via the contact form at: Contact Us.
2. What This Policy Covers
This Policy explains:
- What information we collect
- How we use and share that information
- How we use cookies and similar technologies
- Your choices and rights related to your information
- How to contact us about privacy questions
This Policy does not cover:
- Any services actually provided by independent attorneys, law firms, legal aid organizations, or agencies listed in our directory
- Any external websites or platforms that you visit through links from our Sites
Those are governed by their own privacy policies and terms.
3. Information We Collect
We may collect the following categories of information:
3.1 Information You Provide Directly
From homeowners and site visitors, for example when you:
- Submit a homeowner intake form or contact form
- Request information or sign up for updates
- Use any feedback or question forms
This may include:
- Name or alias
- Email address
- State / location
- General information about your foreclosure situation (stage, concerns, patterns)
- Any other information you choose to share in free-text fields
From attorneys, legal aid organizations, and agencies, for example when you:
- Submit a “Request a Listing” or related application form
- Provide information to update or correct your directory profile
- Express interest in an “Attorney Partner” or membership tier
This may include:
- Contact name and professional title
- Firm / organization name
- Email, phone, website, and intake links
- Jurisdictions, practice areas, and case stages handled
- Fee structure descriptions and consultation formats
- Eligibility or focus descriptions
- Any other details provided for your directory listing
3.2 Information Collected Automatically
When you visit our Sites, we may automatically collect:
- IP address
- Browser type and settings
- Device information
- Pages visited, time on page, referring/exit pages
- Basic usage data for performance and security
This may be collected through our hosting provider, security tools, or analytics tools.
3.3 Cookies and Similar Technologies
Our Sites may use cookies or similar technologies to:
- Maintain basic site functionality
- Remember certain preferences
- Collect limited analytics data
You can usually control cookies through your browser settings. If you disable cookies, some parts of the Sites may not function optimally.
4. How We Use Information
We may use the information we collect to:
- Operate and maintain the Sites, directories, and forms
- Review and manage homeowner submissions, including categorizing issues (e.g., service, assignments, timelines) in a general way
- Review and evaluate attorney / organization submissions for potential inclusion in the directory
- Publish and manage directory listings, including public profiles of attorneys, legal aid organizations, and agencies
- Respond to inquiries and requests, including administrative or support emails
- Improve our Guides, patterns, and educational content for homeowners
- Monitor and protect the security and integrity of the Sites
- Comply with applicable laws and respond to lawful requests, court orders, or legal processes
We do not sell your personal information for money.
We may use aggregated or de-identified information (which does not identify you personally) to analyze trends, understand common patterns, and improve our educational materials.
5. How We Share Information
We may share information in the following ways:
- Service Providers and Vendors – with third-party providers that help us run the Sites (e.g., hosting, email, security, analytics, form plugins). These providers only use information as necessary to provide services to us.
- Directory Listings (for attorneys and organizations) – if you request or agree to be listed, we may publish the information you supply (such as name, firm, location, website, and description) in our public directory.
- Legal and Safety – as required by law, legal process, or government request, and to protect our rights, property, and the safety of our users and the public.
- Business Changes – if we reorganize, restructure, or transfer our operations, information may be shared as part of that process, subject to similar privacy protections.
We do not control what independent attorneys, law firms, or organizations do with information you give them directly. Their use of your information is governed by their own policies and professional obligations.
6. Third-Party Links and Tools
Our Sites may link to:
- Attorney and law firm websites
- Legal aid and nonprofit websites
- Government agencies and complaint portals
- External guides, court resources, or tools
We are not responsible for the privacy or security practices of those third parties. Please review their privacy policies and terms before sharing any information with them.
Our Sites may also use third-party tools (e.g., for forms, fonts, or analytics). These tools may collect certain technical information as part of their normal operation.
7. Data Retention
We generally retain information:
- For as long as needed to operate the Sites, maintain directories, and respond to submissions
- As necessary to comply with legal obligations, resolve disputes, and enforce our terms
We may keep certain homeowner intake data and directory-related data longer in an anonymized or aggregated form for pattern and educational analysis.
If you would like us to review, update, or delete specific information about you, you can contact us at [[insert email]]. We may ask for verification of your identity and will respond as required by applicable law.
8. Security
We use reasonable technical and organizational measures to help protect information. However, no website, email transmission, or online system is 100% secure.
You should avoid sending highly sensitive information or confidential documents through basic contact forms or email. Communicate directly with any attorney you hire about secure ways to share case-sensitive materials.
9. Children’s Privacy
The Sites are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe that a child has provided us with personal information, please contact us so we can take appropriate action.
10. Your Choices and Rights
Depending on your location and applicable law, you may have the right to:
- Access certain personal information we hold about you
- Request correction or deletion of that information
- Object to or restrict certain processing
- Withdraw consent, where we rely on consent
To exercise any of these rights, contact us at [[insert email]]. We may need to verify your identity before acting on your request.
We do not currently respond to browser “Do Not Track” signals.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Significant changes may be highlighted on the Sites.
Your continued use of the Sites after any changes means you accept the updated Policy.
12. How to Contact Us
For questions or requests related to this Privacy Policy, please contact:
The Polanco Firm
via the contact form at: Contact Us
